Frequently asked questions

how long does bitoy’s popcorn keep?

Store your popcorn in a cool, dry place to keep it fresh up to 4 weeks.

Where is my package?

Shipping typically takes 2-3 business days from the shipping date. You will receive a tracking link in your shipping confirmation.

What should I expect for orders containing frozen goods (gelato/sorbet) or other perishable goods?

Frozen orders will be shipped using a foam container and dry ice. Please use caution when unpacking and place the items in the freezer immediately. We strongly recommend tracking your package and be prepared to retrieve it immediately upon arrival. Please keep in mind that the shipping carrier will leave your package at your door and it contains perishable goods. Bitoy’s Sweet Treats will not be responsible for products that have been delivered and were not promptly retrieved and stored. We want you to be satisfied with your product. There are no refunds or returns.

Something is wrong with my order.

Contact us immediately here. Someone will respond to your inquiry in 24-48 hours.

I’m Interested in being a distributor/franchisee

Please contact us here with your inquiry.

I’m interested in being a brand ambassador

We are thrilled you are interested in representing our brand. Please contact us here.

Press and PR Related Inquiries

Please contact us here.

I don’t see my question listed here

Please contact us here with your inquiry. Someone will respond in 24-48 hours.