frequently asked questions

Where is my package?

You can track your order online Here (insert link) using your order number found in your order confirmation email.


What should I expect for orders containing frozen goods (gelato/sorbet)?

These orders will be shipped in a foam container with dry ice. Please use caution when unpacking and place the items in the freezer immediately.


Something is wrong with my order.

Contact us immediately here. Someone will respond to your inquiry in 24-48 hours.


Please contact us here with your inquiry.

I’m Interested in being a distributor/franchisee.


I'm in the Sweetie Club, when will my next order be shipped and what are the flavors?

Thanks for being a valued Sweetie Club Member. Please click Here (insert link) to view the details of the next shipment and flavor release


I’m interested in being a brand ambassador,

We are thrilled you are interested in representing our brand. Please click here (insert link) for more details.


Press and PR Related Inquiries

Please contact us here.


I don’t see my question listed here.

Please contact us here with your inquiry. Someone will respond in 24-48 hours.